Shipping & Returns

Last update: 08/06/2023

The shipment will be made through the post office or carrier, depending on the option chosen by the customer at the time of purchase. This means that the customer can choose the shipping method that best suits their needs and expectations.

The delivery time may vary according to your location and the chosen shipping method. It is important to remember that the shipping time is an estimate and may vary due to external factors, such as strikes, holidays, weather conditions, among others.

The cost of shipping for orders in the USA is covered by us, outside the USA it will be automatically calculated at the time of purchase, based on the weight of the product and your location. This way, you will have information on the shipping cost before finalizing the purchase and you can evaluate if the cost is suitable for you.

Tracking: We will inform you throughout the purchase, shipping and delivery process of the product to your address. We provide the tracking code so that you can also track it. This way you can know exactly where the product is during the entire shipping process until delivery.

To bring our products to the largest number of people, and to do so quickly and efficiently, we use manufacturers and carriers spread throughout the world for the entire range of products offered. Therefore, it is very important that you report any type of problem you have with the delivery to us in writing and in advance, and we will give you the best treatment depending on the product and the country where it is located. We will do our best to follow up.

We will accept returns of products within 7 days after delivery, provided that the product is in perfect condition and in its original packaging. This means that the customer will have a period to evaluate if the product meets their expectations and, if not, may request a return.

The customer must contact us to request the return and receive the necessary instructions. It is important that the customer contacts us before returning the product, so that we can guide them on how to proceed.

The cost of shipping for returns will be borne by the customer, except in cases of product defect or our error. This means that, if the product is in perfect condition and the customer wants to return it for personal reasons, they must bear the cost of shipping. Otherwise, if there is a defect in the product or our error , we will bear this cost.

Once we receive the returned product, we will analyze it to verify if it is in perfect condition and then refund the amount paid for the product. This process may take a few days, but we will do our best to make it as fast as possible.

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