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Terms OF use 

Last update: 07 /12 / 2023

Welcome to the ANNA website, a company legally incorporated in Brazil, and these are our Terms of Use (“Terms”) website www.annalosapio.com, and any related services, content or resources that we may offer (collectively, the website”).

We want your experience on our website to be enjoyable and responsible. Therefore, we have taken measures to provide a clean navigation, protect your privacy, increase security, improve performance, and reduce web distractions. By using our website, you agree to our privacy policy and the measures adopted. Accessibility Policies, Privacy Policy and Shipping & Returns are part of these terms.

To use the site

Eligibility  you must be at least 18 years old and capable of forming a legally binding contract to accept these terms. If you are using our products and services on behalf of an organization, entity, or company, please make sure you have legal authorization and permission to represent them.

Accounts: If you create an account on the Site, you will be responsible for maintaining the confidentiality of your password and for all activities that occur in your account. You agree not to share your password with third parties and to notify us immediately about any unauthorized use of your account.

Account registration: To make purchases on our website, you need to create an account, which allows you to track your orders, view your purchase history, and take advantage of exclusive benefits.

You must fill in the information with your true details; we are committed to your safety and privacy, and your data will not be disclosed in any way.

We do not use email marketing and will not send unwanted promotional messages. You can cancel your registration at any time through the website itself. Remember that you are responsible for the activity in your account and must keep your password secure. If you notice any security breach or unauthorized use of your account, please contact us immediately at programmer@annalosapio.com

We kindly ask that you follow our Terms of Service and use the site respectfully. If there is any violation of the terms or inappropriate behavior, we may take action such as modifying, canceling or refusing access to the site.

Communication with Clients, Users and the General Public: 
Objective: Establish rules and conditions for communication between the website and the general public, ensuring clarity and efficiency in communication.

Official channels and means of communication on social networks:
The ANNA website undertakes to keep its customers informed about news, promotions and updates through the following means of communication:

Instagram: @mynature.anna

facebook: mynature.anna

Whatsapp Business:+55 13 982255943

  • Customers, users and the general public can choose to follow the website’s social networks and blog to receive updated information.

  • The site is not responsible for problems arising from the non-following of social networks and blog by the customer.

  • The customer can contact the site through social networks and the blog to ask questions, make suggestions or report problems.

  • The site undertakes to send notifications by email or SMS to keep the customer informed about the status of their order, shipment of products, problems with the account, etc.

  • The customer must keep their contact details up to date to ensure notifications are delivered correctly.

  • The site is not responsible for problems arising from the failure of the customer to receive notifications due to outdated or incorrect contact information.

  • Customer may opt-out of receiving notifications at any time, but should be aware that doing so may affect their experience on the site.

Communications and promotions: We are always looking for ways to celebrate and thank our customers. Therefore, we have several initiatives and promotions on our website:

Active promotions: We run special promotions at times like Birthday Day, International Women’s Day, Mother’s Day, Valentine’s Day, Father’s Day, and Christmas. These actions may include discounts, giveaways, raffles, and more!

Acceptable Use: You agree to use the Site only for lawful purposes and in accordance with these Terms. You shall not use the Site in a manner that could damage, disable, overload, or impair the Site or interfere with the use and enjoyment of the Site by third parties.

Links to Other Sites: The Site may contain links to third-party websites. These links are provided solely for your convenience and do not imply endorsement or approval of these sites by us. We are not responsible for the content or privacy practices of third-party websites.

By accessing them, remember that they have their own policies and terms of use. We do not assume any responsibility for the content, privacy policies, or practices of any third-party websites.

Limitation of Liability: In no event shall our website or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site or any content available therein.

Indemnification: You agree to indemnify and hold harmless our ANNA website, its affiliates, directors, employees, and agents from any claim, liability, damage, loss, or expense, including reasonable attorney’s fees, arising from your use of the Site or violation of these Terms.

Modifications to the Terms: We reserve the right to modify these Terms at any time. If we make significant changes, we will post a notice on the Site. By continuing to use the Site after the publication of these changes, you agree to be bound by the revised Terms.

Applicable: Law These Terms shall be governed by and construed in accordance with the laws of Brazil, without regard to its conflicts of legal principles.

Products

We want you to be satisfied with our services and products. Therefore, we offer a limited warranty for the products we sell. The limited warranty guarantees that the received products will be free from material defects or damage. If there is any problem with the order, it is recommended that the customer contacts us as soon as possible to receive the necessary assistance.

The warranty covers manufacturing defects or problems with the quality of the product, such as legitimate printing errors on prints. It is important to note that the warranty may vary depending on the product purchased. Some products may have more specific warranties, such as sportswear and homeware. For more information on the warranty of a specific product, it is recommended that the customer contacts us.

It is important to remember that the limited warranty does not cover damage or defects in a product caused by improper handling, use or storage of the product, failure to follow any product instructions, modifications to the product, unauthorized repair of the product, or external causes such as accidents, fire, flood, “acts of God” or other actions or events outside of our reasonable control. 

Payment: Use a valid and authorized payment method (e.g., credit card, PayPal). You must have permission to use the chosen method and will be responsible for any damages resulting from unauthorized use.

Taxes: We cover product taxes only in the USA. In other countries, you are responsible for local taxes.

Free Shipping: Valid only for the USA. Fees will be applied.

Shipping & Returns: Please provide correct delivery information at checkout. We are not responsible for errors in the information provided. Contact us within 20 days after delivery or estimated date in case of problems. Changes to the order may not be possible after order confirmation. 

Delivery: Delivery estimates are provided but not guaranteed. You become the legal owner of the products after payment and order processing. Some products may be shipped separately, and we are not responsible for delays in delivery. We will inform about any changes in delivery estimates.

Intellectual property

All content and materials available on the Site, including but not limited to text, graphics, logos, trademarks and copyrights (collectively, “Content”), are the property of our ANNA site or their respective owners. And are protected by the DMCA.com You may use the Content only for your personal, non-commercial purposes, provided you keep intact all copyright and other intellectual property notices.

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